LAST UPDATED OCTOBER 19, 2026

Refund policy

A failed video reservation and a refund of a credit-pack payment are different events. Contact support with the order or task reference so we can check the correct record.

Credit packs and successful videos

Starter costs $4.90 for 1 credit, Plus $9.90 for 3 credits, and Pro $19.90 for 8 credits. Packs are one-time purchases without recurring billing. Credits never expire. One completed result saved for delivery consumes 1 credit; requesting another successful interpretation is a separate generation.

AI results can vary in likeness, hands, props, timing and visual detail. A change in creative preference after a technically completed delivery is not an automatic entitlement to a free remake or monetary refund. A corrupt file, unavailable delivery or incorrect charge is a service problem that we will investigate. Mandatory consumer rights remain unaffected.

Confirmed task failures

A confirmed technical or moderation failure releases the reserved credit. The released credit is available again and never expires. This is a credit correction, not a refund of the payment used to buy the pack. If a task’s status is uncertain, we reconcile whether it was accepted or completed before settlement; do not keep submitting duplicate attempts.

Unused packs and mistaken purchases

Contact support to request a refund of an unused credit purchase. We check the payment, associated credit balance, active reservations and any previous refund or dispute before deciding the request. Explain if you bought the wrong pack or paid twice. A partially used pack needs an individual review of its remaining credits and the circumstances; this page does not promise an automatic refund of consumed generations.

Do not spend or reserve the credits you want refunded while the request is under review. If a refund is approved, the corresponding credits are withdrawn to prevent double use. A payment reversal can likewise reverse credits associated with that order. These are order adjustments, not age-based expiry.

Missing credits or duplicate payments

If checkout completed but the balance has not updated, allow the payment status to reconcile and contact support with the order reference. Do not purchase again merely because a return page is still checking. We verify provider payment records rather than relying only on a screenshot or return URL. If a duplicate charge is confirmed, we review and correct the duplicated order.

Delivery and download problems

Report a missing, corrupt or inaccessible result with its task reference and the message you see. We first check whether delivery can be restored or the credit settlement corrected. Download results within 30 days; uploaded inputs are retained for 7 days. Media deleted under the published retention policy is not permanent archival storage.

A temporary download link can expire while the result is still retained. Return to My videos to obtain access while the file remains available. If the file should still be accessible and is not, contact support rather than starting a paid replacement without investigating.

How to request review

Email support from the account address used for the purchase when possible. Include the order reference, purchase date, pack, relevant task reference and a short description of the problem. Do not send passwords, full card numbers or identity documents. We may request enough information to confirm ownership and locate the transaction.

Approved monetary refunds use the original payment method where supported. The payment provider or bank controls how long the return takes to appear; we do not guarantee an instant refund. If a dispute or chargeback is already open, tell support so duplicate remedies are avoided. This policy does not restrict rights that applicable law makes mandatory.

Contact the operator

Burning Bridges AI is operated by XU ZHENYU, an individual based in China. Email support@ai-burning-bridges.net for questions, requests or reports. Include a relevant task or order reference when available. Do not send passwords or full payment details.